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The purpose of this strategy was to develop a customer engagement framework that connected people to the business and focused on creating positive customer experiences.

To bring people into the conversation and on the customer journey we lead a number of workshops to capture employee insights, new ideas and to build appreciation, understanding and purpose.

This resulted in an overarching strategy that connected business strategy, to employee engagement, to the customer framework.

STORMWATER CUSTOMER ENGAGEMENT STRATEGY

The purpose of this strategy was to make the future real and inspiring through leadership, communication, people and culture. It connects people across teams, celebrates success and defines behaviour.

To achieve this, four key drivers and eight strategic objectives where identified that supported employee engagement tactics and the strategic outcomes for employee engagement.

ROADING GROUP EMPLOYEE ENGAGEMENT STRATEGY

Electric Fish were invited to support the Higgins team in developing a culture, stakeholder, community engagement and communications strategy in the tender phase of this project.

On successful award, Rebecca has continued to support the Higgins team in a leadership and advisory role for stakeholder, communications and relationship management.

TE ATATU ROAD CORRIDOR IMPROVEMENT

The purpose of this strategy was to have a common set of values and behaviours for both the New Zealand and Australia business.

The concept developed connected to both leadership and frontline facing teams delivered through an internal communications strategy and poster campaign.

VALUES AND BEHAVIOURS CONCEPT

Height Project Management specialise in strategic business development, bid management and procurement solutions both domestically and internationally.

As an associate to Height, Electric Fish support in developing employee engagement, culture and customer experience strategies for their customers.

HEIGHT PROJECT MANAGEMENT

The purpose of this strategy was to develop a concept that supported journey managers in the early identification and planning for annual and seasonal work activities.

To create a visual snap shot of scheduled and unscheduled work activities, a wall calendar was developed that pinpointed all scheduled events, statutory and regional holidays with the ability for each journey manager to add their own regional requirements.

These wall planners have created a single source of truth for journey management activities in each regional area.

JOURNEY MANAGEMENT CALENDAR

An established restaurant in the Cook Islands with a recognised reputation, it was imperative for new owners to engage with the existing team, to create a customer-focused culture that was based on integrity, trust and communication.

To connect and engage with customers, a new brand strategy was developed to extend the reach to new customers and enabled an ongoing relationship with existing customers and repeat visitors to the island.

EMPLOYEE ENGAGEMENT, CULTURE AND BRAND MANAGEMENT STRATEGY